Customer Reviews for Big Dave's Towing & Roadside Service

“Where to begin. Lets begin with I'm in Texarkana, TX Big Dave's in in AZ. I had a truck coming through Az and had transmission go out. I called and called looking for a tow truck and no one would give me the time of day. I finally got in touch with Big Dave's. Instantly they told me they would send someone out to pick up my truck and trailer (out in the middle of nowhere). They had a tow truck there in less than an hour. I then asked them about the closest shop that could put a reman 13 speed transmission in. He advised me he could do it in his shop. I'm thinking wow this is going to cost me big time. He towed my truck into his shop and was very fair on the tow fee. The next morning he called around located a transmission and gave me a quote. I'm thinking to myself, thats about what I would pay here in my own town to get this done. I'm sure there will be a jump in the bill when it is finished. Nope, the bill was exactly what was quoted and the work was completed faster than I ever expected. The work was excellent and i couldn't be happier with the entire process. They even took my driver to a hotel until they finished the work. I can't think of any other time I have been treated this fair out on the road. I'm so glad I found this shop and would recommend anyone to use them with comfort in their abilities. Great work for a very fair price.”

“We were traveling home to Michigan and became stranded at the Benson I10 rest area with a broken trailer hitch. Big Daves were able to weld our hitch right at the rest area and get us on our way the same afternoon! Very knowledgeable and professional.”

“Dave and Jason go above and beyond to help people especially elderly people who needed a vehicle towed from Tucson Arizona to Safford Arizona to get their vehicle to the Mechanic Shop they use. Dave and his employees are good people and are very knowledgeable and always willing to help!! If your in need of a Tow Service Big Dave's is the one to use!!”

“We were traveling from MN to the Tucson area, with 60 miles to go when we had to pull off because something was very wrong. Jason from Big Dave’s Towing came out to the middle of nowhere, very quickly. Identified our problem as a cracked wheel bearing hub and recommended a fabulous mechanic (Priority Auto and Tire in Sierra Vista). Jason got us there, and offered to give us a ride to our hotel a mile away. Very considerate and awesome service, highly recommend Big Dave’s Towing and their staff!”

“4 Stars!”

“They were there in less the an hr to rescue my truck off the side of the road.”

“Awesome people, took care of me when my transmission went out.”

“Very good service a little pricey but all towing services are as they have insurance to pay for. He can haul vehicles of all types and is very efficient.”

“5 Stars!”

“Seems like reasonable price and response time”

“Thank you big Dave's Towing for sending out tj to helping us. Tj showed us how professional a tow truck operator can be .2 flats and still got us home and put the truck were we needed it if I'm ever in need of a tow in that part of az I will definitely call on you guys. thanks tj stay true”

“Me and my family were stranded on the side of the road in the middle of no where and Dave went above and beyond for us. Great service I would give more stars if I could. I highly recommend them .”

“Fast and friendly service. TJ was highly professional and personal. If I ever need tow service in the future, I'm calling Big Daves.”

“Great service”

“Our RV broke down and needed to be towed. Big Dave’s did a great job getting us hooked up and safely towed off a very busy I-10. Thanks”

“Great guy that came out, Adam I think his name was. Same one that towed my friends car after his accident on I-10. He asked if everyone was alright and seemed genuinely concerned. However, the grump that answered the phone when I had questions wasn't very pleasant to deal with.”

“Very nice people excellent service. Very experienced”

“5 Stars!”

“We brought in our new Dr Danger Stunts truck while on our way to Texas, the governor needed to be adjusted, Patrick was very friendly and got me set up right away, I reccomend them to anybody in the area or just driving through....Thank you, Wrecker Team Danger”

“Great people”

“Comes every time pretty quick. Thanks Big Daves!”

“very friendly and patient to help dig me out of a wash since I didn't have some factory gadget for towing, guess the Jeep company has a bucket of them since most reviews say owners do not have and had to purchase secondary. Definately recommend them.”

“Great service. Helped us out when car was stranded in the middle of a Saturday night.”

“4 Stars!”

“The driver was very polite and helpful. Good price. I'm keeping them on my contacts, as we travel that way often.”

“These guys are beyond a lifesaver. Being out of town and not knowing where to go, who to trust, these guys are beyond the #1 mechanic/towing company in AZ! I'd recommend them to anyone, and will! What was going to cost $1000 at another shop was only $300 here, with tow!”

“Our 5th wheel RV had a blowout and leaf spring damage on I-10 just east of Benson, AZ on our way to Central Texas. My insurance company contacted Big Dave's for roadside assistance. Dave arrived and evaluated the situation and got his professionals on the job immediately. My tire was replaced and the leaf springs repaired and I was back on the road within 4 hours. Unfortunately, the new tire failed a few miles down the road due to an unusual and rare defect. I called Big Dave's and he immediately dispatched a mechanic to replace the tire; at no additional charge! We made it home safely, and the second tire is still holding strong. Big Dave's Towing is reliable and trustworthy with fair and honest pricing.”

“Friendly virtuous and very quick service”

“Taking care of a trucking fleet on the road is not easy -- but when you have a business like Big Dave’s Towing -- to give you fast excellent service at a reasonable price -- you feel very blessed. Thank you Dave and Lanie -- you go in my repair book -- -we will be back. You are the best. Pat Madden Bohm farm & ranch at Salina KS”

“4 Stars!”

“Thank you for being so prompt and getting our vehicles in one tow. Junior is awesome. We are not done yet, but we are grateful for what we have so far. Will report more when adventure is over. So far not disappointed at all.”

“While driving from Tombstone to Phoenix our car struck and object on the road and was rendered inoperable, leaving us stranded on the side of a busy road in the dark. Fortunately, we were able to reach Big Dave's Towing and Roadside Assistance, and shortly afterwards, Terry of Big Dave's came to our rescue.

Terry's warm demeanor and bright personality made a horrible situation seem less grim. His upbeat spirit and eagerness to help speaks mounds for the good people out there, who are able to help you get through a tough situation with less pain.

I hope all motorist traveling near and around the Tombstone and Tuscon area have Big Dave's telephone number handy, just in case they need help. Based on our experience, you will most certainly be in good hands.

Thank you Terry, for leaving your family on a Sunday evening, to go out into the cold, dark and rainy night, to help mine.

Best regards,

Robert”

“Patrick is courteous and fast”

“5 Stars!”

“My father (who's 71) was on his way to California from Texas. He broke down right at the New Mexico/Arizona boarder on the day before Christmas. I was actually recommended to them by Barnett's Towing, who I had originally contacted. They responded without a hitch. I think the actual driver that showed up was named George. They towed my father's truck into Tucson to their shop. Then went above and beyond by taking my dad to the airport to pick up the rental I arranged for him. The mechanic called like we were told the day after Christmas and gave my dad an update on the repairs. My dad was very satisfied after talking to the mechanic and the explanation of the repairs. That's impressive considering he was a diesel mechanic for years and usually thinks younger mechanics don't know anything. Big Dave's Towing turned what could have been a nightmare into the best experience you can have considering a breakdown 1000 miles from your destination the day before Christmas.”

“5 Stars!”

“Integrity. That was the first word that came to mind after having my truck repaired at Dave's. On a Saturday, when I needed to be on the road Sunday, my insurance company sent Dave's to rescue me. However, I was told there were no repair shops open in Benson, AZ on Saturday and I would have to wait until Monday. This put me in a bind. However, Dave arranged to open his garage, call in a mechanic, and get me back on the road. While I don't relish the idea of seeing them again, if it should happen, I will be delighted!!”

“5 Stars!”

“We lost a wheel to our fifth wheel driving through Benson and AAA contacted Big Dave's to tow us off the freeway. Adam was there in a short time and due to the fact that it was the whole wheel assembly not just the tire he was able to use a chain to stabilize the axle and he and his wife Loni guided us (Loni in front in a jeep, Adam behind in the big tow truck for visibility) slowly and carefully off the freeway and to their shop.

They got our fifth wheel fixed and ready to roll again in just 3 days. Adam was very knowledgeable and thorough, making sure our trailer brakes worked well before we drove away.

Loni runs the office and she was also very helpful with knowledge of dealing with insurance companies.

This is definitely the place to go if you're in Benson and need any mechanic work done!”

“Big Dave's is awesome!! We are driving a Penske from Florida to California and had engine problems the whole way. Our first two service calls didn't fix the problem, they cleared the engine light and sent us on our way. Big Dave's mechanic, Patrick, took the time to locate the problem and fix it properly!! We are now sailing down the highway with full power. Thank you Patrick, you are the man!!”

“We lost a wheel to our fifth wheel driving through Benson and AAA contacted Big Dave's to tow us off the freeway. Adam was there in a short time and due to the fact that it was the whole wheel assembly not just the tire he was able to use a chain to stabilize the axle and he and his wife Loni guided us (Loni in front in a jeep, Adam behind in the big tow truck for visibility) slowly and carefully off the freeway and to their shop.

They got our fifth wheel fixed and ready to roll again in just 3 days. Adam was very knowledgeable and thorough, making sure our trailer brakes worked well before we drove away.

Loni runs the office and she was also very helpful with knowledge of dealing with insurance companies.

This is definitely the place to go if you're in Benson and need any mechanic work done!”

“I was on my way for a horse ride when my truck broke down. Out in the middle of nowhere. My insurance sent Big Dave Towing. Dave himself was my driver. Our first problem was they never asked me if I had a camper. Dave didn't know if the truck he brought was big enough. He made it work. My next problem was I had a trailer and two horses. My plan for getting the horses back fell through but again Dave said he could make it work. He called his secretary to bring some lights for the trailer. Dave towed me to the Dodge Dealership in Sierra Vista .Dave unloaded the truck while I went in to talk to the service department. I was informed they were closing and since it was Friday they couldn't even look at it until Monday. I live 3 hours away. I had mentioned to Dave that my husband thought it might be something faulty with the clutch fan because we have Big O replace it just before I left on my trip. I didn't know what I was going to do. I went out to talk to Dave and he told me it was my clutch fan. He had popped the hood and checked. I told him I just had it replaced by Big O. He said well, I'll load it back up and let's take it to Big O. For hauling my trailer and loading the truck the 2nd time he didn't charge me extra. I was totally blown away by the service. I only wish I had known he had a mechanic shop I gave him and tip and a hug. Thanks Dave.”

“These guys are great. They can do a major repair overnight with no problem,;they are experienced in diesel. They guarantee all their work. They are a little old-fashioned, not quite modern.”

“Thanks to everyone down at big Dave's we broke down on I-10 and they towed and got us up and running in no time. Really appreciate the honesty and standing by your work!”

“Called for what I thought was a dead battery. It wasn't. My starter had died, and needed to be replaced. Within an hour and a half and a fair price they had my car finished! Great people. Fantastic customer service! Will call for any future car problems!”

“Dave is the best! Car broke down just outside his town and he was there in a jiff. After a quick diagnosis he towed us back, fixed the problem and got us back on track with our spring break. Thanks Dave and staff for the friendly and fast service!”

“I've gone to these guys 4-5 times for various issues with my car, they're great. They always squeeze me in last minute and seem to do whatever they can to save me a few bucks (likes suggesting where I can go to pick up my own parts). They are honest and fair compared to other mechanics I've gone to around Southern Arizona. Also, they're open on Saturday's which is a life savor for someone who works all the way in Tucson Monday-Friday.

I always feel like as a female, mechanics are always trying to pull one over on me, but they never make me feel like that. They explain the issues and help me come up with the most cost effective solutions.

Thanks for helping me keep my 97 Honda on the road, Big Daves!”

“Had some car trouble out in Arizona on I-10 about 50 miles outside of Tucson. Big Dave saved the day. He drove us to a motel and picked me up in the morning to get my truck from the shop. Great guy. However his employee at the shop was very weird. Dry. Attitude. Maybe in small town Arizona, they're not to fond of black people? Who knows?”

“AAA sent Big Dave's to our rescue on I 10 twenty miles out of Tucson. The driver arrived in 45 minutes, just around the time AAA had said and was friendly, had a nice rig and worked quickly to get us off the road and to safety. His main drag was Highway 10 which is also called Death Alley and part of a Burmuda Triangle of Highways so to speak. More people die on that stretch of highway on the 10 than anywhere else in the U.S.

His rig held all 4 adults in our party and we arrived at our destination safely. If you are ever in the Tucson/Willcox/Sierra Vista area, dial up Big Dave's. I hear they are adding an additional Tucson truck soon.”

“It was in the middle of summer. Up a hill and guess what?? Our vehicle started to loose power. I took out my trusty iPhone and found Big Dave's Towing & Roadside service. We actually made it to their shop.

Once there I must say at first I was a little concerned. The place was messy and that made me nervous. I was happy to find out that the mechanics know their stuff. They have fair prices and don't take short cuts.

We DID spend an extra day waiting for a part to come in. BUT it was an OEM part that they gave a warranty on. The service was done properly and quickly. Our vehicle is still running tip-top since they did there work.

GREAT STUFF! It is hard to find a shop this good.”